Arctic Explorers Norway AS is responsible for the processing of personal data as described in this privacy policy. In this this document we describe which personal data we collect ad how we process it. This privacy policy applies to www.arcticexplorers.no                  

Personal information we collect and process

We process the following categories of personal data:

  • Contact information: Address, telephone number, email address

How we use the personal data

Delivery of services and products

We use your personal data to fulfill our agreements with you, i.e., when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Administration of customer relationships

We use your personal data to manage our customer relationship with you. This could be, for example, customer service, complaint handling and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill an agreement with you.

Analysis and improvement of our services

We continuously work to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, account, and profile information. The purpose for this activity is to offer the best possible service to our customers.

Customized user experience

We adapt the user experience and communication to your customer relationship, and we use personal data for this. The purpose is to optimize the user experience for each customer.

Sales and marketing

We use personal data in connection with the sale and marketing of our products and services, for example when you receive e-mails from us. You have the option of opting out of parts of this processing by, for example by opting out of receiving emails from us. In addition to this, we may also ask you for consent to use your personal data for so-called profiling, where we derive interests and needs on the basis of your personal data. The purpose of profiling will be to make our marketing more relevant.

System monitoring and error correction

We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

To be compliant with our legal obligations

We are required to process personal data for reasons of other legal obligations. An example of this is information related to sales, which we are obliged to account for and store in accordance with the accouting laws and acts. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation incumbent upon us.

Your rights

If you wish to exercise any of your rights, contact us at post@arcticexplorers.no

The right to access information about you

You can request a copy of all information we process about you. Contact us at the email address above to exercise your right of access.

Right to correct personal data

You have the right to ask us to correct or supplement information that is incorrect or misleading.

The right to delete personal information

You have the right to have your personal data deleted without delay. You can therefore ask us to delete information about yourself at any time. Please note that information that we are required to keep due to other legal obligations (such as the accounting laws) will not be deleted.

Limitations of the processing of personal data

In some situations, you can ask us to limit the processing of information about you. This can be executed by managing consents or reservations in our solutions.

Protest against the processing of personal data

If we process information about you based on our tasks or based on a balancing of interests, you have the right to object to our processing of information. You do this by managing consents or reservations in our solutions.

Data portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the email address above to have your personal data disclosed.

The right to complain about our data processing

You can complain if you think that we are not compliant with the rules in the personal information act. Please let us know through the contact information, post@arcticexplorers.no. You can also complain to the authorities about our processing of personal data. It can be done by contacting Norwegian Data Protection Authority.